Frequently Asked Questions

Everything you need to know about your Loog journey, from shipping to strumming.

How long will it take for my Loog to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor your guitar's journey.

What is your return policy?

We offer a 30-day return policy for all items purchased directly from our store. Products must be in their original packaging and in new condition to qualify for a full refund.

Do Loog guitars come with a warranty?

Yes, every Loog guitar is covered by a one-year limited warranty against manufacturing defects. If you experience any structural issues, please contact our support team with your order number.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Shop Pay.

Are the guitars shipped fully assembled?

Most Loog models are shipped fully assembled and ready to play after a quick tuning. However, our 'Loog Pro VI DIY' kit is specifically designed for those who want to build their own instrument from scratch.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customers are responsible for local customs duties.